Choosing a tree service isn’t just about who can cut branches the fastest and cheapest. Trees add long-term value, shade, and safety to your property, but they can also cause damage if handled by the wrong people.

In the Western Cape, homeowners are often burned by the so-called “bakkie brigade”: contractors who arrive with a chainsaw but no training, insurance, or respect for your property.

So how do you separate the professionals from the pretenders? These ten questions will help you hire wisely, avoid costly mistakes, and make sure your trees are in safe hands.

1. What services do you actually offer?

Some companies specialise in removals only.

Others might stick to pruning or stump grinding.

And then there are the so-called “tree specialists” who are actually just garden services that also offer lawns, irrigation, and a bit of trimming on the side.

A true arborist service is different. It should cover inspection, pruning, removals, planting advice, and proper follow-up care, with tree health at the centre of every decision.

When you’re choosing a company, make sure they’re not just offering a “quick cut,” but a complete, professional approach to caring for your trees.

2. Do you have experience with trees like mine?

A diseased Yellowwood is very different to a leaning Blue Gum. Ask about specific experience with your situation: large removals, storm damage, tricky roots near foundations, or pruning indigenous species.

Pro Tip: The right answer sounds specific. “Yes, we’ve removed several large gums near Greyton homes” carries more weight than “We’ve been in business 10 years.”

3. Can you provide references or testimonials?

A professional service should be proud to share past work. Ask for recent references, not ones from five years ago. Better still, check independent reviews on Google (this is what it should look like)

Red flag: Hesitation or excuses about providing references.

4. Are you insured?

This is non-negotiable. Tree work is dangerous.

If a branch crashes onto your neighbour’s car, you don’t want to be the one footing the bill.

Make sure the company has public liability insurance that covers property damage and personal injury, and that they hold a valid COIDA letter of good standing.

Always ask to see proof of both before any work begins.

5. What safety measures do you follow?

Tree care can be hazardous, so it's crucial to prioritize safety. Inquire about the safety measures the tree service implements to protect their workers, your property, and the surrounding environment.

A professional tree service should adhere to industry safety standards, use appropriate safety equipment, and have trained personnel to minimize risks.

If they can’t explain their safety process, you don’t want them on your property.

6. Do you employ trained professionals?

Not everyone with a chainsaw is a tree expert. An arborist is trained to understand tree biology, growth patterns, and risk assessment. Ask if the team includes trained arborists or experienced climbers.

You want a tree company that’s more than “guys with saws.”

7. What equipment do you use?

Tree work often requires more than a saw.

A professional company should have access to:

• Chainsaws of different sizes

• Wood chippers

• Stump grinders

• Rigging gear

• PPE and safety equipment

Good equipment = efficient work, safer outcomes, and a cleaner job site.

8. Will you provide a detailed written estimate?

A handshake isn’t enough. Every quote should clearly outline the scope of work, cost, timeline, and cleanup commitments.

Vague promises like “we’ll see on the day” usually end in disputes.

That’s why our quoting process is built for clarity. We start with good photos, video calls, or site visits to properly understand your project. Without that, an accurate quote just isn’t possible.

From there, we create a custom service plan and deliver it digitally, with room to chat it through if needed, so you know exactly what to expect before the first branch is cut.

9. Are you familiar with local permits and protected trees?

In the Western Cape, some trees are legally protected and require permits to prune or remove.

An informed arborist knows which trees fall under these regulations and can handle permits on your behalf.

If they look blank when you ask about permits, walk away.

10. What’s your cleanup policy?

Tree work can leave behind tonnes of debris.

A proper service will chip, mulch, or haul away branches and leave your property tidy.

Ask upfront: “Will my garden be left clean, or will I be stuck with a pile of branches?”

Quick Reference Table: What to Ask a Tree Service

The wrong contractor can leave you with damaged trees, a wrecked property, or liability headaches. The right arborist gives you peace of mind: clean, safe, professional work that protects both your trees and your home.

Don’t just ask about price. Ask about proof, process, and professionalism. If they hesitate, keep looking.

Final Word

Tree care is a long-term investment. The cheapest option today may cost you far more tomorrow if something goes wrong.

By asking these ten questions, you’ll quickly separate the professionals from the pretenders, and make sure your trees are cared for properly.

If you’d like a risk-free assessment from a professional team with insurance, experience, and deep knowledge of Western Cape trees, contact Overberg Arborists today:

1. Book your FREE online consultation

2. WhatsApp us directly: 072 455 8345